Multichannel live chat
Talk to your customers across 12+ social platforms — WhatsApp, Instagram, Facebook, Telegram and the rest — from a single inbox.
Mobile App
Carry NicoChat in your pocket
Reply to customers, take conversations over from the bot, and organize your contacts straight from your phone. What happens in your inbox doesn't have to wait until you're back at the computer.
Log in with the same platform account. No extra setup.
- iOS and Android
- 12+ channels in one app
- Multiple workspaces
9:41
Today
AI replyHi, Sarah! This is Aurora Store support. How can I help?09:37
Hi! Do you deliver to Denver?09:38
AI replyWe do, Sarah! Delivery to Denver takes 2 business days. Want me to set your order aside?09:38
Yes! But I need it by Friday — doable?09:39
Pause automation Assign Tag
New conversation Instagram · now
You took over the chat Bot paused
Features
Your whole support desk fits in your pocket
The app isn't a stripped-down version of the platform: it's the part you use every day, rebuilt for a phone screen.
Step in when it matters
Pause the automation, assign the contact to an agent, or hide a message from the bot. AI handles the repetitive part; you come in to close.
Full contact records
See and edit every subscriber's details: add tags, write internal notes, and update custom fields without leaving the conversation.
Multiple workspaces
Switch between workspaces and chatbots with one tap. Built for anyone running more than one brand — or for agencies handling several clients.
Notifications on your phone
Wire conversations into the visual flow builder and automate the alerts. Whoever needs to reply hears about it right away, wherever they are.
Search and filters
Find a contact by name, filter by channel or tag, and get back to that conversation from three days ago without scrolling the whole list.
Inside the app
Three screens, the whole day covered
Conversations, contacts, and workspaces — support happens across these three screens.
9:41
Search conversations
SM Sarah Miller
Yes! But I need it by Friday — doable?
2 RS Ryan Scott
Saw the story — is the bundle still up?
1 NC Northside Clinic
Bot: appointment confirmed
JP James Parker
Thanks for the help!
AF Anna Fisher
Morning! What are your hours?
LP Liam Porter
Could you send the catalog link?
CR Chloe Reid
Bot: quote sent
FP Fairview Pharmacy
All set, thank you!
DA Daniel Adams
Do you offer installments?
Chats
Contacts
Spaces
One unified inbox
Every channel in the same list, with anything still unanswered up top.
9:41
Name, tag, or field
SM Sarah Miller Hot leadAwaiting shipping
RS Ryan Scott CustomerBundle
AL Amy Lawson Quote
BT Brian Taylor CustomerRepeat order
PS Paige Sanders No reply
LP Liam Porter Catalog
CR Chloe Reid QuoteVIP
Chats
Contacts
Spaces
Tags, notes, and fields
The contact record exactly as you organized it on the platform, editable from your phone.
9:41
Search workspaces
A Aurora Store
4 channels · 2 chatbots
Active N Northside Clinic
2 channels · 1 chatbot
7 S Studio North
3 channels · 1 chatbot
3 R Route Agency
6 channels · 4 chatbots
L Luna Pet Shop
2 channels · 1 chatbot
1 F Fairview Pharmacy
3 channels · 2 chatbots
H Horizon Furniture
4 channels · 2 chatbots
Chats
Contacts
Spaces
Switch workspaces in one tap
Each client or brand in its own place, with separate chatbots and channels.
Getting started
Three steps and you're answering
If you already use NicoChat, there's nothing new to set up.
Download the app
Available on the App Store and on Google Play.
Log in with your account
Use the same login as the platform. Your channels, contacts, and chatbots are already in there.
Pick a workspace
Select the workspace you want to follow and start replying. No account yet?
FAQ
Questions about the app
The essentials before you download.
Do I need a NicoChat account to use the app?
Yes. The app is mobile access to your platform account — it shows the channels, contacts, and chatbots that already exist in your workspace. If you don't have an account yet, you can try it free for 7 days, no credit card.
Does it work on iPhone and Android?
Yes, on both. Download it on the App Store or on Google Play.
Can I pause the bot and reply myself?
You can. Inside the conversation you pause the automation, assign the contact to an agent, or hide a message from the bot — and hand the chat back to the AI afterwards.
Can I manage more than one brand in the same app?
Yes. You switch between the workspaces and chatbots you have access to without logging out. It's the route taken by anyone serving several brands — or by partner agencies.
Where do I build the automation flows?
Flows are built in the platform's visual builder, on desktop. The app is where those conversations reach you: follow along, reply, and take over whenever you need to.
Download it now and take your support with you
Your customer doesn't pick the hour they message you. With the app, you don't have to pick where you reply.